Last updated: July 2026

 

Thank you for supporting Socia & Socius.

 

Each artwork is carefully prepared, packaged and shipped with great attention to detail. The information below explains how shipping, delivery, returns and refunds are handled for purchases made through this website. 

 

If you have any questions regarding your order, please contact studio@joshyz.art.

 

SHIPPING

 

1. Shipping Partners

 

Orders are shipped using trusted shipping providers, including Austrian Post, DHL, UPS, FedEx or comparable logistics partners, depending on the destination and the type of product ordered. 

 

Original artworks may be shipped using specialised art logistics providers where appropriate to ensure the highest level of care during transport.

 

Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, tracking information will also be provided.

 

It is the responsibility of the customer to ensure that all delivery information, including the shipping address and contact details, is correct at the time of placing the order.

 

If you notice an error after placing your order, please contact studio@joshyz.art as soon as possible. While we will always do our best to assist, we cannot guarantee changes once an order has entered production or has been dispatched.

 

If a shipment is returned due to an incorrect address provided by the customer or because delivery could not be completed, additional shipping charges may apply for reshipment. 

 

2. Shipping Costs

 

Shipping costs are calculated based on the destination, package size and weight of the order and are displayed during checkout before payment is completed.

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For original artworks purchased directly through personal correspondence, shipping costs are quoted individually before the purchase is confirmed. 

Unless stated otherwise, import duties, taxes and customs charges are not included in the purchase price.

 

3. Packaging

 

Every order is carefully inspected before dispatch and securely packaged to provide appropriate protection during transport. 

 

Fine art prints are carefully packaged using protective materials chosen to help ensure they arrive safely during transit.

 

Original artworks are individually packaged according to their size and shipping requirements. Additional protective packaging or custom shipping solutions may be used where necessary.

 

4. Shipping Estimates

 

Each fine art print is produced on demand rather than held in stock, ensuring that every print is newly made and prepared specifically for its collector. The estimated delivery times below include production, packaging and shipping.

 

Austria & Germany: approximately 5-10 business days

 

European Union: approximately 7-14 business days

 

International: 14-30 business days

 

Original artworks may require additional preparation and shipping arrangements. Estimated delivery times for original artworks will be communicated individually during the purchasing process. 

 

Please note that delivery times are estimates only and may vary due to customs procedures, public holidays, weather conditions or circumstances beyond our control.

 

5. International Orders

 

International orders may be subject to customs duties, VAT, import taxes or other governmental charges imposed by the destination country. 

 

Unless expressly stated otherwise, these charges are the responsibility of the customer.

 

If customs authorities require additional information from the recipient, it is the customer’s responsibility to respond promptly.

 

Should a shipment be returned because customs requirements were not fulfilled or import charges were refused, any additional shipping costs incurred may be deducted from any applicable refund or charged before reshipment.

 

Returns & Refunds

 

6. Damaged Deliveries

 

Please inspect your order upon arrival.

 

If your order arrives damaged, defective or you receive the wrong product, please contact studio@joshyz.art as soon as reasonably possible and, where possible, within 48 hours of delivery.

 

To help us assess the situation, please include: 

• Your order number;

• Photographs of the product;

• Photographs of the packaging; and

• A short description of the issue.

 

We will review each case individually and work with you to determine the most appropriate solution, which may include a replacement, repair or refund where appropriate.

 

Prompt notification helps us process claims with the shipping carrier. Please inspect your order upon arrival and notify us as soon as reasonably possible, preferably within 48 hours of delivery, so we can assist you and, where applicable, initiate a claim with the shipping provider.

 

7. Returns

 

If you wish to return an eligible product, please contact studio@joshyz.art before sending anything back. 

 

Please include: 

• Your full name;

• Your order number; and

• The product you wish to return.

 

Where helpful, you may also include the reason for your request, although this is not required where you are exercising any applicable statutory right of withdrawal. 

 

Return instructions and the appropriate return address will be provided once your request has been reviewed.

 

Please do not send products back without contacting us first. 

 

8. Return Conditions

 

Returned products should be securely packaged to minimise the risk of damage during transport. 

 

Where possible, products should be returned in their original condition and using the original packaging.

 

Unless the product is damaged, defective or incorrectly supplied, or unless applicable law provides otherwise, the customer is responsible for the direct cost of return shipping.

 

For valuable artworks and fine art prints, we recommend using a tracked and insured shipping service. 

 

9. Refunds

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Once a returned product has been received and inspected, we will notify you of the outcome of your request.

 

Where a refund is approved, it will generally be processed using the original payment method.

 

Please note that processing times may vary depending on your payment provider.

 

Where permitted by applicable law, refunds may be withheld until the returned goods have been received or satisfactory proof of return has been provided.

 

Nothing in this Policy limits any mandatory statutory rights available under Austrian or applicable European consumer protection law. 

 

10. Digital Products

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Complimentary digital downloads, including wallpapers, are delivered electronically and no physical shipment is made. 

 

Digital downloads are intended for personal use only in accordance with our Terms & Conditions.

 

11. Contact

 

If you have any questions regarding shipping, delivery, returns or refunds, please contact:

 

Joshua Ying-Zhe Maurer 

studio@joshyz.art

 

We aim to respond to all enquiries as quickly as possible.